{"id":722,"date":"2026-03-06T10:49:09","date_gmt":"2026-03-06T09:49:09","guid":{"rendered":"https:\/\/ems-master.pl\/service-and-warranty\/"},"modified":"2026-04-06T10:20:28","modified_gmt":"2026-04-06T08:20:28","slug":"service-and-warranty","status":"publish","type":"page","link":"https:\/\/ems-master.pl\/en\/service-and-warranty\/","title":{"rendered":"Service and warranty"},"content":{"rendered":"<section id=\"hero\" class=\"c_hero bg-dark-0 h-[72px] sm:h-[141px]\"><\/section>\n\n\n<section id=\"serwis-gwarancja\" class=\"c_service py-[40px] sm:py-[64px]\" data-recaptcha-observe data-recaptcha-sitekey=\"6LenUbwsAAAAAG8D1L9mfSLwLQHIn9zGFFHMQ7Tl\" data-recaptcha-action=\"contactform\">\n    <div class=\"container mx-auto\">\n      <div class=\"flex items-start justify-between w-full flex-col sm:flex-row gap-[40px] sm:gap-0\">\n        <div class=\"w-full\">\n          <div class=\"flex items-center justify-start gap-[10px] px-[10px] mb-[16px]\"><div class=\"bg-green-0 rounded-[50%] block min-w-[10px] max-w-[10px] h-[10px]\"><\/div><p class=\"text-[15px] text-dark-0 uppercase text-left m-0 p-0\">Having a problem with your equipment?<\/p><\/div>          <h1 class=\"font-fira-sans font-bold text-secondary-0 italic text-[28px] sm:text-[30px] md:text-[34px] lg:text-[40px] xl:text-[50px] 2xl:text-[56px] 3xl:text-[64px] text-left uppercase leading-[1.2] mb-[20px]\">Service and warranty<\/h1>                      <div class=\"c_text text-[16px] text-left text-secondary-0 leading-[1.6] mt-[20px]\"><p>EMS equipment is covered by warranty and professional service in Poland. Fast assistance, real-time support, and replacement equipment during repairs.<\/p>\n<\/div>\n          \n                      <div class=\"c_text c_text-service text-[16px] text-left text-secondary-0 leading-[1.6] mt-[20px] max-w-full md:max-w-[336px] mr-auto\"><h2>1. Notification<\/h2>\n<p>Submit a ticket via the form or email \u2013 describe the problem and provide your order number.<\/p>\n<h3>2. Diagnosis<\/h3>\n<p>Our team contacts you and performs an initial diagnosis.<\/p>\n<h4>3. Repair<\/h4>\n<p>We determine the repair procedure<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"http:\/\/link.php\" target=\"_blank\" rel=\"noopener\">Download the form<\/a><\/p>\n<p>Include it in the package you send with the equipment for service.<\/p>\n<\/div>\n                  <\/div>\n        <div class=\"bg-light-40 rounded-l-0 sm:rounded-l-[30px] w-full px-[20px] sm:px-[48px] pt-[32px] pb-[30px] sm:pb-[56px]\">\n          <h2 class=\"font-fira-sans font-bold text-secondary-0 text-[22px] sm:text-[24px] text-left uppercase leading-[1.2]\">Service request form<\/h2>                      <div class=\"c_text c_text-margin-0 text-[14px] text-left text-secondary-10 leading-[1.6] mt-[10px]\"><p>Service request<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 45px; top: 38px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div>\n                                <div class=\"mt-[20px]\">\n                                              \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f748-o1\" lang=\"pl-PL\" dir=\"ltr\" data-wpcf7-id=\"748\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/722#wpcf7-f748-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formularz kontaktowy\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"748\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pl_PL\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f748-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"c_form\">\n  <div class=\"c_form__row\">\n     <div class=\"c_form__row_col\">\n        <p>Company \/ name and surname*:<\/p>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your name or company name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n     <\/div>\n     <div class=\"c_form__row_col\">\n        <p>Email address*:<\/p>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n     <\/div>\n  <\/div>\n  <div class=\"c_form__row\">\n     <div class=\"c_form__row_col\">\n        <p>Phone*:<\/p>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your contact number\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n     <\/div>\n     <div class=\"c_form__row_col\">\n        <p>Device model*:<\/p>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"model\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"model\"><option value=\"EMS Black Outfit\">EMS Black Outfit<\/option><option value=\"EMS Beauty Outfit\">EMS Beauty Outfit<\/option><option value=\"Connector\">Connector<\/option><option value=\"Set - Outfit + Connector\">Set &#8211; Outfit + Connector<\/option><\/select><\/span>\n     <\/div>\n  <\/div>\n  <div class=\"c_form__row\">\n     <div class=\"c_form__row_col\">\n        <p>Describe the problem:<\/p>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Describe the problem\" name=\"your-message\"><\/textarea><\/span>\n     <\/div>\n  <\/div>\n    <div class=\"c_form__file\">\n     <div class=\"c_form__file_col\">\n        <p>Add attachment:<\/p>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file\" \/><\/span>\n     <\/div>\n  <\/div>\n  <div class=\"c_form__rules\"><span class=\"wpcf7-form-control-wrap\" data-name=\"akceptuje-polityka-prywatnosci\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"akceptuje-polityka-prywatnosci\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the processing of my personal data and accept <a href=\"\/privacy-policy\/\">privacy-policy.<\/a><\/span><\/label><\/span><\/span><\/span><\/div>\n  <div class=\"c_form__button c_form__button-full\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit a report\" \/><\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n                          <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-722","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/pages\/722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/comments?post=722"}],"version-history":[{"count":3,"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/pages\/722\/revisions"}],"predecessor-version":[{"id":794,"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/pages\/722\/revisions\/794"}],"wp:attachment":[{"href":"https:\/\/ems-master.pl\/en\/wp-json\/wp\/v2\/media?parent=722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}